Help center
Frequently asked questions
Answers about orders, shipping, returns and caring for nautical goods. Can't find what you need? Email us — a real person replies within one business day.
Products
Do you sell boating safety or navigation equipment?
No. We sell apparel, accessories, decor and tableware. Brass compasses and telescopes are decorative and should not be used for navigation.
Are the lure earrings real fishing lures?
They are jewelry inspired by fishing lures and are not intended for fishing.
Sizing
What sizes do the sweaters come in?
Most knits come in S, M, L and XL with a relaxed fit; each product page has a size guide. Bucket hats are one size.
Orders
Can I change or cancel my order?
Email us within 12 hours of ordering and we will do our best. Once an order has been packed it can no longer be changed.
Shipping
Where do you ship?
We ship to addresses within the United States, including APO/FPO. We do not ship internationally at this time.
How much is shipping?
Shipping is free on every U.S. order, with no minimum.
How long does delivery take?
Orders are packed in 1–3 business days and delivered in 5–10 business days. You get a tracking link by email as soon as your order ships.
Returns
What is your return policy?
Unused items in their original condition can be returned within 30 days of delivery for a refund or exchange; apparel must be unworn with tags attached.
What if my order arrives damaged or wrong?
Email us within 48 hours with a photo and your order number — we will send a replacement or a full refund at no cost to you.
Care
How do I care for brass and ceramics?
Dust brass with a soft cloth and polish gently if you like a bright finish. Hand wash ceramics to protect the glaze.
Still have a question? Email support@thelowcountrymarine.com — a real person replies within 1 business day. Or use our contact form.